Welcome to Roy Biotech’s Shipping and Delivery Policy. We are dedicated to providing a smooth and efficient delivery experience for all our customers. This policy outlines the details regarding shipping methods, delivery times, and related information for orders placed through our website.

2. Shipping Methods and Costs

  • Shipping Methods: We offer a variety of shipping methods to accommodate your needs. These include standard shipping, expedited shipping, and overnight delivery where available. The available shipping options will be presented at checkout.
  • Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the weight of the package. The total shipping cost will be displayed during the checkout process before you confirm your order.

3. Processing Time

  • Order Processing: Orders are typically processed within 2 (Two) business days of receipt. Please note that processing times may vary based on order volume and product availability.
  • Order Confirmation: Once your order has been processed, you will receive a confirmation email with details of your purchase and a tracking number for your shipment.

4. Delivery Times

  • Domestic Orders: Delivery times for domestic orders generally range from 4 to 5 business days, depending on the shipping method selected and the destination.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our carrier’s tracking system.

6. Delivery Issues

  • Delayed Shipments: While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances or carrier issues. If your order is delayed, please contact us for assistance.
  • Incorrect or Missing Orders: If you receive an incorrect or incomplete order, please contact our customer service team within 2 days of receiving your shipment. We will work to resolve the issue promptly.
  • Lost Shipments: If your shipment appears to be lost, please notify us within 2 days of the expected delivery date. We will investigate the issue with the carrier and work to resolve it.

7. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We are able to ship to P.O. Boxes and APO/FPO addresses. Please ensure that you provide a valid address and contact information for successful delivery.
  • Restricted Areas: Some locations may have shipping restrictions or may not be served by our carriers. If we are unable to deliver to your location, we will notify you and provide options for resolving the issue.

8. Returns and Exchanges

  • Return Policy: For information on returns and exchanges, please refer to our Return Policy https://roybiotech.in/return-cancellation-policy/. Ensure you review the policy details to understand the terms and conditions applicable to your purchase.

9. Contact Us

If you have any questions or concerns regarding shipping and delivery, please do not hesitate to contact us:

Roy Biotech
Ramnagar, Maheshtala, Kolkata 700141
📩care.roybiotech@gmail.com
📞91-7737873280

Thank you for choosing Roy Biotech. We are committed to ensuring that your order is delivered promptly and to your satisfaction.